Important Message from Santander


Santander - Mortgage Offers

Santander have agreed to extend mortgage offers for all pipeline purchases/re-mortgage applications that have been submitted up to COB 31st December which will receive an automatic 2 month extension.

Information from Landbay

Given high business volumes and issues affecting home working of our legal partners, we’d respectively ask all firms to note our specific requirements below. In terms of our instruction letter and our legal instructions: Please note that Landbay will only accept a Certificate of Title (COT) after you have confirmed that all conditions (further and special) have been satisfied and you have provided full details of buildings insurance. The completion date can only be agreed when a COT with ALL items satisfied has been submitted. Any COT submitted with outstanding items will be rejected and this will cause delays to your client(s). Service Levels from the Completions area are monitored and may change from time to time. These will be detailed within any emails you receive. However, in general terms we would draw your attention to: Landbay normally requires: 5 working days’ notice of completion. COT’s should be received before a 12:00 cut off. COT’s received after 12.00 will be worked the next business day (in this case completion will be 6 working days from the date that the COT was received). Please note that we action emails in a date/time of receipt order to ensure emails are replied to in a just manner.

Nationwide - Post Offer Queries

We would like to take this opportunity to remind you of our expectations in line with Section 2.3 of the CML Lenders Handbook for the submission of Post Offer queries. 2.3 If you need to report a matter to us, you must do so as soon as you become aware of it so as to avoid any delay. If you do not believe that a matter is adequately provided for in the Handbook, you should: * identify the relevant Handbook provision and the extent to which the issue is not covered by it. * provide a concise summary of the legal risks. * provide your recommendation on how we should protect our interest. After reporting a matter you should not complete the mortgage until you have received our further written instructions. We recommend that you report such matters before exchange of contract because we may have to withdraw or change the mortgage offer. Please be aware that we may need to refer your query onto a third party which could incur a delay of up to 10 working days.